Mahalakshmi Enterprises (Bharat Gas Agency)

REFILL BOOKING PROBLEM
TELEPHONES ALWAYS BUSY
IF LUCKLY RINGING NOBODY PICKSUP
ONLINE BOOKING WASTE NO RESPONSE AND IF NOT CALLED AGAIN NO REFILL RECORD
REFILL RECEIVES ONLY AFTER 15-20 DAYS
BPCLS HAS TO DO SOME THING FOR THIS

The service is very very poor, they never bother to answer phone calls, need to call atleast 100 times to make booking for cylinder. When we tell them about this the response is we are always answering all phone calls.
Fed up with this agency.

I have booked refil on 15-09-09,16:05hrs. booking no: 8681But till I din t receive even after 23 days over. When I enquired last week they told me that they will deliver next week.

most of the times their phones are busy, they took around 20 days to deliver the cylinder, sometimes more than 20 days. i went there personally but didn t got proper response. govt should shut down this gas agency

Refill booking is a pain because phone numbers are always busy,if ringing no one picks up. If your day is good and phone is picked up the staff is terribly rude ,no booking number is given , you keep waiting for the delivery...usually it takes 2-3 follow up calls to their office which itself is a pain and even after that it takes more than 20 days.
Though the automatic phone booking is there but it never works unless you make a personal call to their office.
The staff is always in hurry to put down the phone without answering the customer query properly.
This gas agency management is not at all doing any effort to improvise their customer service and they should be closed down immediately by govt.