Meru Cabs

I travelled twice in Meru cabs. Had a good experience both the times. They are punctual. The cab drivers are polite and friendly. They are safe n reliable.

Terrible service. Even though meru sends a confirmation sms of cab details, the drivers call up 10 mins prior to arrival time and tell us that they are not coming. This has happened consecutively for 3 bookings in the last one month - 30th oct, 7th november and 23rd november. its time meru shut shop if this is the kind of service they are going to provide

Well I also had a bitter experience with Meru Cabs. I used to recommend them. But I feel that their service is getting worse day by day.

I was going to Cantonment Rly station just before the Pooja Holidays. I wanted the pick-up at 5:30 pm. So I called Meru at 3 pm. When I said I need to go to Railway station they said all the cabs have been booked from 4:45 pm to 9pm which means I wont get their service. So I went for other options.

I was returning after 3 days and while coming back I called them from train asking for a pick up from Whitefield station at 7:15 am. Got the similar reply that all the cabs have been booked till 8:30am. Then I remembered someone saying that Meru are reluctant to come to Railway stations to avoid the protest of autowalas. Instead of giving that reason they are telling a lie.
That’s point number 1. Still I was fine with that even though they were lieing. But the next incident really irritated me. Same morning I called Meru again to go to office and asked for a pick-up at 9 am. I did not get any SMS till 9. So I called them and got the reply that there will be a delay and the cab will come at 9:30. No cab came and I called again at 9:35. Without any shame the lady at the other end told that there are further delays and it will come at 10. They did not even show the courtesy to call me when the cab was unavailable. I had to call them all the time.

They were providing very good service initially . Now they are established and they think that they can do anything with the customers and we will keep quite. I want to let them know that customers can strike them back. After that I haven’t used their service and I inform all my friends how they treat the customers now.

I was very skeptical to use the Meru Cab services as I was not sure of how they worked. But one particular incident forced me to call them and ever since I have been a Fan. They are on time (give and take a few minutes due to Mumbai traffic), reliable and polite.

Now whenever I need transport I trust Meru Cabs and no other.

worst nightmare at night or whwn it rains....can screw up even a n airport drop......services have deteriorated to the point where comple avoidance is best......repeated promises and endless waiting and speaking to a polite moron fr free every time...bull!!!